Panyard Return Policy

At Panyard, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, our return policy is designed to be as straightforward and hassle-free as possible.

Eligibility for Returns

• Timeframe: Items must be returned within 30 days of the original purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products

Process for Returns

1. Initiate Return: Contact our customer service team at info@panyard.com to initiate the return process. Provide your order number and details of the item you wish to return.
2. Shipping: Once your return is approved, we will provide you with a return shipping address. Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
3. Inspection and Refund: Upon receipt of your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email] for instructions on how to proceed.

Refunds (if applicable)

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@panyard.com.

Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at:

• Email: info@panyard.com
• Phone: 330-745-3155

Thank you for shopping with Panyard. We appreciate your business and are committed to providing you with the best customer experience.